When you place an order, the approximate delivery time is specified. If you have a shorter deadline and require an item urgently, please get in touch.
If you are local to Neath, there is the option to collect your item from the studio. An email will be sent to you when your item is ready for collection.
If you would like your order to be delivered, please check your delivery address carefully when placing the order. Laura Thomas Jewellery will not accept any liability for delivery to an incorrect address provided by the customer.
All items ordered within the UK with the value of up to £50 are sent via Royal Mail’s signed for tracked recorded service, arriving 2-3 working days from the day the item is sent. Free delivery by Royal Mail is included on all items ordered within in the UK with the value over £50.
Your order will require a signature. If you miss the delivery, a card from Royal Mail will be put through your door to let you know that they have attempted to deliver. Your order will be returned to your local sorting office in which you will have 18 days to collect. If the parcel is not collected after this length of time it will be returned to the sender. If it is returned to Laura Thomas Jewellery and you require re-delivery, postage charges will apply. Please note that Royal Mail will not accept any instructions to leave the parcel with a neighbour or in a secure location. All parcels are insured up until the point they are signed for.
A Saturday delivery is not always guaranteed by Royal Mail. Please do let us know if you require an item urgently. We will make every effort to make this possible.
LTJ packaging is discreet, and shape and size of the parcel will not suggest the contents of the package. If it’s a gift, it will not spoil the surprise.